Who We Are and What This Covers

Connectlogicpro operates from Taiwan, providing performance testing and optimization services to clients who need their systems to run better. When you visit our website, contact us, or work with us, certain information gets collected and processed.

This policy applies to all interactions with our company through connectlogicpro.com, email communications, project work, and any other services we provide. It covers both potential clients exploring our services and existing clients working with us on active projects.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what that looks like in practice:

Contact Information

When you reach out through our contact form or email, we collect your name, email address, phone number, and company details. We also keep records of what you've told us about your project needs or technical challenges.

Project Information

If we work together, we collect technical data about your systems, performance metrics, testing results, and anything else needed to deliver the services you've hired us for. This might include server logs, application data, or access credentials you provide for testing purposes.

Website Usage Data

Our website collects standard information like IP addresses, browser types, pages visited, and how long you spent on each page. We use this to understand how people use our site and where we can improve the experience.

How We Use Your Information

Everything we collect serves a practical purpose. We use your information to provide the services you've requested, communicate with you about projects, send invoices, and occasionally share updates about our services that might be relevant to your business.

• Responding to inquiries and providing quotes for potential projects
• Delivering performance testing and optimization services
• Communicating about active projects and technical requirements
• Processing payments and maintaining financial records
• Improving our website based on how people actually use it
• Meeting legal obligations under Taiwan regulations

We don't use your information for purposes beyond what's needed to work with you effectively. If something changes, we'll update this policy and let you know.

Legal Basis for Processing (Taiwan Context)

Under Taiwan's Personal Information Protection Act, we process your data based on several legal grounds:

We also have legitimate business interests in maintaining client relationships, improving our services, and operating our business effectively. These interests are balanced against your privacy rights, and we don't process data in ways that would be surprising or invasive.

In some cases, we process information to comply with legal obligations such as maintaining financial records for tax purposes or responding to lawful requests from authorities.

Data Sharing and Third Parties

We share your information only when necessary to provide our services or meet legal requirements. Here's who might receive your data and why:

All third parties we work with are required to protect your information and use it only for the specific purposes we've authorized. We don't sell, rent, or trade your data to marketing companies or data brokers.

International Data Transfers

We're based in Taiwan, but some of our service providers operate servers in other countries. When your data is transferred internationally, we ensure appropriate safeguards are in place.

This typically means using providers who comply with recognized data protection frameworks or signing contracts that require them to protect your information to standards comparable with Taiwan's Personal Information Protection Act.

If you're working with us from outside Taiwan, your data will be processed in Taiwan and potentially in other locations where our service providers operate. By working with us, you understand that cross-border transfers may occur as part of normal business operations.

Data Security Measures

We protect your information using industry-standard security practices. Our systems use encryption for data transmission and storage. Access to client data is restricted to team members who need it for their work, and we use secure authentication methods.

While we take security seriously, no system is completely invulnerable. If a security incident affects your data, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking in response.

Data Retention

We keep your information for as long as needed to provide services and meet legal requirements. Here's what that means practically:

• Contact inquiries are kept for two years after last contact
• Client project data is retained for three years after project completion
• Financial records are kept for seven years as required by Taiwan tax law
• Technical documentation related to past projects is kept for three years
• Email correspondence is retained for three years after last contact

After these periods, we securely delete or anonymize your information. If you want us to delete your data sooner, you can request that using the contact information below. We'll honor deletion requests except where we need to retain information for legal compliance or legitimate business purposes like defending against potential claims.

Your Privacy Rights

You have several rights regarding your personal information. These aren't just theoretical – we respect them and have processes to handle your requests:

Access and Portability

You can request a copy of the personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days. There's no charge for your first request in a 12-month period.

Correction

If information we hold is inaccurate or incomplete, let us know and we'll correct it. This is particularly important for contact details or technical requirements related to active projects.

Deletion

You can request that we delete your information, subject to exceptions for legal obligations or legitimate business needs. We'll explain if we can't delete everything and why.

Objection and Restriction

You can object to certain processing activities or ask us to restrict how we use your data. For example, you might ask us to stop sending service updates while still maintaining your project data.

Cookies and Tracking Technologies

Our website uses cookies to function properly and understand how visitors use the site. We use essential cookies that make the site work and analytics cookies that help us improve the experience.

We don't use advertising cookies or allow third-party advertisers to track you on our site. The analytics we collect are aggregated and used internally to make the site better.

You can control cookies through your browser settings. Blocking essential cookies might affect how the site functions, but you'll still be able to contact us and learn about our services.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email and update the date at the top of this page.

For minor updates like clarifying existing practices, we'll just update the policy and date. We encourage you to review this page periodically, especially if you're considering working with us or have an ongoing relationship with us.

Children's Privacy

Our services are designed for businesses, not individuals under 18. We don't knowingly collect information from children. If you believe we've inadvertently collected data from someone under 18, contact us immediately and we'll delete it.